{"id":25300,"date":"2024-09-22T07:38:54","date_gmt":"2024-09-22T05:38:54","guid":{"rendered":"https:\/\/www.coffee-world.de\/refund-policy\/"},"modified":"2024-10-02T20:43:18","modified_gmt":"2024-10-02T18:43:18","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.coffee-world.de\/en\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\n  <div id=\"page-header-648100408\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n        data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper uppercase flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Refund policy          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs \" aria-label=\"Breadcrumb\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-648100408 .page-title-inner {\n  min-height: 300px;\n}\n#page-header-648100408 .title-bg {\n  background-image: url(https:\/\/www.coffee-world.de\/wp-content\/uploads\/2024\/08\/coffee-world-header-banner.webp);\n  background-position: 95% 48%;\n}\n#page-header-648100408 .title-overlay {\n  background-color: rgba(0, 0, 0, 0.378);\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n<div class=\"row\"  id=\"row-1544136701\">\n\n\n\t<div id=\"col-1859703417\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Refund policy<\/h2>\n<div class=\"elementor-element elementor-element-24861999 elementor-widget elementor-widget-text-editor\" data-id=\"24861999\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>You have a 14-day right of return, i.e. you have 14 days after receiving your item to request a return (see <a href=\"https:\/\/www.coffee-world.de\/en\/cancellation-policy\/\">rights of withdrawal<\/a>).<\/p>\n<p>To be eligible for a return, your items must be unopened in their original packaging or have never been used.<\/p>\n<p>To arrange a return, you can contact us at info@coffee-world.de.\nPlease note that returns must be sent to the following address: Coffee World, N\u00f6rdliche Bergstra\u00dfe 58, D-69469 Weinheim. <\/p>\n<p>If your return is accepted, we will send you a return label and instructions on how and where to send your package.\nItems returned to us without first requesting a return will not be accepted. <\/p>\n<p>You can contact us at any time at info@coffee-world.de if you have any questions about returns.<\/p>\n<p> <\/p>\n<p><strong>Do you accept returns?<\/strong><\/p>\n<p>Yes, we accept returns for defective and non-defective products.<\/p>\n<p> <\/p>\n<p><strong>Do you accept exchanges?<\/strong><\/p>\n<p>No, we do not accept exchanges.<\/p>\n<p> <\/p>\n<p><strong>Return method:<\/strong><\/p>\n<p>Your option to send us your return: by post<\/p>\n<p><strong>Return label:<\/strong> responsibility of the customer<\/p>\n<p> <\/p>\n<p><strong>Fees for refunds or returns to\/from Germany<br><\/strong><\/p>\n<p>Damage and problems (defective products)<\/p>\n<p>Please check your order upon receipt and contact us immediately if the item is faulty or damaged or if you have received the wrong item so that we can assess and rectify the problem.\nFor our defective products, the return is completely free of charge.\nThis means that your shipping costs are 0.00 EUR and the restocking fee is 0.00 EUR.  <\/p>\n<p> <\/p>\n<p><strong>Your responsibility (customer loyalty)<\/strong><\/p>\n<p>Please check your order upon receipt and contact us immediately if the item you purchased by mistake is no longer needed or if it is the wrong products so that we can assess and resolve the issue.\nFor your regret products, you will have to pay a certain amount for the return shipment.\nYou will be responsible for the actual cost of the return.\nThe restocking fee is EUR 0.00.   <\/p>\n<p>Unfortunately, we cannot accept returns of reduced items or gift cards.<\/p>\n<p> <\/p>\n<p><strong>Exchange<\/strong><\/p>\n<p>We do not accept exchanges.\nIf you would like a different item, the quickest way to ensure you receive the product you want is to return the item.\nOnce the return has been accepted, you can purchase the new item separately.  <\/p>\n<p> <\/p>\n<p><strong>Refunds<\/strong><\/p>\n<p>We will notify you as soon as we have received and checked your return and let you know whether the refund has been approved or not.\nIf approved, you will be automatically refunded via your original payment method within 6 working days.\nThe processing time for the refund is therefore 6 working days.\nPlease note that it may also take some time for your bank or credit card company to process and post the refund.   <\/p>\n<p>If more than 7 working days have passed since your return was approved, please contact us at info@coffee-world.de.<\/p>\n<p> <\/p>\n<p><strong>Contact:<\/strong><\/p>\n<p>Address: Coffee World, N\u00f6rdliche Bergstra\u00dfe 58, D-69469 Weinheim.<\/p>\n<p>Telephone number: +496201-873540<\/p>\n<p>E-mail: info@coffee-world.de<\/p>\n<p>Business hours:<\/p>\n<p>Monday to Saturday: 09:00 &#8211; 13:00, <br>Tuesday and Thursday: 15:00-18:00<\/p>\n<\/div>\n<\/div>\n<p> <\/p>\n<p> <\/p>\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1544136701 > .col > .col-inner {\n  padding: 50px 0px 50px 0px;\n}\n<\/style>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25300","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.coffee-world.de\/en\/wp-json\/wp\/v2\/pages\/25300","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.coffee-world.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.coffee-world.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.coffee-world.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.coffee-world.de\/en\/wp-json\/wp\/v2\/comments?post=25300"}],"version-history":[{"count":0,"href":"https:\/\/www.coffee-world.de\/en\/wp-json\/wp\/v2\/pages\/25300\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.coffee-world.de\/en\/wp-json\/wp\/v2\/media?parent=25300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}